Safelite AutoGlass in West Springfield (2024)

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Mobile services
roadside assistance, mobile auto repair service
Tuning
car interior restoration
Type
upholstery and interior, tuning studio
Type of work
body repair, windshield replacement, auto glass repair, rear window replacement, car window replacement, car side window replacement
Additional equipment and electrics
power window repair
Body repair
car roof repairs

Phone number

(413)304-38...— show

Address

West Springfield, MA 01089, 57 Norman St
Working hours

Sun

Closed

Mon

8:00AM—5:00PM

Tue

8:00AM—5:00PM

Wed

8:00AM—5:00PM

Thu

8:00AM—5:00PM

Fri

8:00AM—5:00PM

Sat

8:00AM—5:00PM

Official website

safelite.com

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4photos Safelite AutoGlass in West Springfield

Safelite AutoGlass in West Springfield (1)

Safelite AutoGlass in West Springfield (2)

Safelite AutoGlass in West Springfield (3)

Prices Safelite AutoGlass in West Springfield

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by price

Wiper blade installation

By agreement

Adas Recalibration Services

By agreement

Auto windshield replacement

By agreement

Window repair

By agreement

Glass installation

By agreement

Auto windshield repair

By agreement

Auto rear window replacement

By agreement

Auto power window repair

By agreement

Auto side window replacement

By agreement

Sunroof glass replacement

By agreement

The prices on this website are for informational purposes only. They are not final and not a public offer. The management reserves the right to change prices.
You can check the price by phone.

Reviews about Safelite AutoGlass in West Springfield

4.0

/ 67 reviews and69 ratings

Rating is formed based on customer reviews, ratings and telephone surveys.

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  • krystal s.

    January 15, 2023, 1:35 am

    Very friendly and professional. Great service. Excellent work!!

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    Reply

    • Company's official reply

      January 17, 2023, 10:28 pm

      We're grateful for your review, Krystal!

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      Reply

    • Joanna L.

      December 24, 2022, 9:27 am

      Fast service changed mywhole front window inless than 2hours

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      • Company's official reply

        December 27, 2022, 10:19 pm

        Wonderful! We're proud tohave your business!

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      • Steve S.

        October 13, 2022, 6:43 pm

        A great experience. The staff was timely, kind and knowledgeable. My2020Hyundai has options which were properly replaced and they even sent alink for acalibration certificate. The whole windshield was replaced inless than anhour. Iwas happy todo business with Safelite,and would recomend them.

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        • Company's official reply

          October 14, 2022, 4:59 pm

          It's awesome tohear you had agreat experience, Steve! Thanks for sharing.

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        • Zack P.

          September 16, 2022, 5:57 pm

          Highly recommend! Setting upthe appointment was super easy and fast for mywindshield replacement. Mytech, Miguel, did anawesome job onthe replacement and was super nice! 10/10

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          • Company's official reply

            September 19, 2022, 5:58 pm

            We aim toplease! Thanks somuch for sharing, Zack!

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          • Nate B.

            May 18, 2022, 7:55 pm

            Rude, disrespectful, absolutely noknowledge ofhow tooperate abusiness. Don't waste your time going tothis dump

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            • Company's official reply

              May 19, 2022, 11:40 pm

              We're very sorry tohear wedisappointedyou, Nate.

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            • Mike B.

              April 9, 2022, 12:05 am

              Worst experience ever. Told mehad todo repair inshop tocalibrate windshield. Supposed tobe Thursday appointment. They had tochange toFriday at3. Told 2hour appointment. They replaced windshield but said system down can’t calibrate, but OKto drive just make another appointment.
              System not down. They wanted toclose early sothey did not dowork. Told them can’t make itback by430. They said keys ontire. My2020isnot secure with keys next tocar. Advised her ofsituation she said hop
              e you get here quick.
              Tried toget district Manager John Turcotte onphone but noone had his phone number.
              Poorly run from bottom totop. IfLiberty Mutual tried toget you togo there tell them no
              – show

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              • Company's official reply

                April 9, 2022, 1:06 am

                Our apologies for the technical problems wewere having atthe time ofyour appointment, Mike. Thank you for sharing your review, your comments will beaddressed with our team.

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              • Julie S.

                April 8, 2022, 8:47 pm

                I had anappointment for over aweek and they canceled the day before. Imissed acall from them while onthe other line and had tocall back tofind out it's because they can't replace aTesla windshield because they don't have the software torecalibrate the ADAS camera after. They told meWest Hartford can doit.No, they cant.

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                • Company's official reply

                  April 8, 2022, 9:06 pm

                  Thank you for letting usknow about this, Julie. Our apologies for any miscommunication. We'll follow upon your comments with our management team.

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                • Jeffrey G.

                  April 8, 2022, 8:35 pm

                  Great work and within the time frame quoted…

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                  • Company's official reply

                    April 8, 2022, 8:49 pm

                    We're glad tobring you timely service!

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                  • Tremendo F.

                    March 2, 2022, 10:57 pm

                    Great ppl

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                    • Company's official reply

                      March 3, 2022, 3:27 pm

                      We're always happy tohelp! Thanks for sharing.

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                    • Nairoby

                      March 1, 2022, 1:11 am

                      I had mywindshield replaced today and the service was quicker than ithought itwas going tobe and everyone was very nice idefinitely recommend them.

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                      • Company's official reply

                        March 1, 2022, 7:51 pm

                        Thanks, Nairoby! We're glad you had agood experience, and weappreciate the recommendations.

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                      • Mickey S.

                        February 24, 2022, 7:36 pm

                        Everything went very well. Great job with windshield replacement onmyH2.

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                        • Company's official reply

                          February 24, 2022, 9:58 pm

                          That's awesome tohear! We're glad you had agreat experience. Love the name, Mickey Spillane!

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                        • Janet S.

                          January 27, 2022, 2:18 am

                          Nothing tosay.

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                          • Jane S.

                            January 25, 2022, 5:14 pm

                            Scheduling was easy, had options for servicing, schedule was open for appt within 24hours. Staff was efficient,office communicated via email toconfirm appt and for any questions, nowait time upon arrival car was ready in90minutes aswe were told

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                            • Company's official reply

                              January 26, 2022, 11:09 pm

                              That sounds like agreat experience, Jane!

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                            • Springfield B.

                              January 21, 2022, 10:17 pm

                              I have had two issues with this company, the first one Iactually had them doa repair. The first issue was they, despite getting all ofmy technical information along with VIN #, they brought the wrong windshield soI had toreschedule.

                              I didn't bother with areview because mistakes happen, this time though Iam thoroughly disappointed asI scheduled work, dropped vehicle
                              off totheir West Springfield location toonly becalled later saying they couldn't dothe work because ofan after market

                              lightbar, shouldn't they have asked that when making appointment orat the least checking when Idropped off the vehicle.

                              Not going back, beware unless you don't value their time.

                              – show

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                              • Company's official reply

                                January 21, 2022, 10:42 pm

                                We're sorry the frustration ofa second appointment and learning your service could not becompleted. Wewant toensure the best possible outcome, and after market items ormodifications can limit our access tothe installation area.

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                              • Sam D.

                                December 4, 2021, 12:51 am

                                Very friendly staff!

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                                • Company's official reply

                                  December 4, 2021, 1:09 am

                                  It's great tohear our team took great care ofyou,Sam!

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                                • Mark B.

                                  October 23, 2021, 7:38 pm

                                  Very fast, professional,and polite staff. Thankyou.

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                                  • Company's official reply

                                    October 25, 2021, 9:06 pm

                                    We’re grateful for your review, Mark!

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                                  • Lukas F.

                                    October 7, 2021, 6:09 pm

                                    Threw out myinspection and registration stickers.

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                                    • Company's official reply

                                      October 7, 2021, 11:42 pm

                                      We appreciate your feedback, Lukas. Depending onlocal regulations, our technician may beable totransfer your sticker. Ifa new one isneeded you can obtain itthrough your local facility with your replacement invoice.

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                                    • Shirl H.

                                      September 17, 2021, 8:17 am

                                      I had acrack inmy windshield and they called and came out tomy house the very next day and gave mea new windshield. Thank you Safelite Auto glass for agreatjob. Mynew windshield isbetter way better than the first one onthe car when Iboughtit. Soagain Thank you soo much, From Shirl Hickson

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                                      • Company's official reply

                                        September 20, 2021, 6:33 pm

                                        You're quite welcome, Shirl! Our West Springfield team isproud tohelp getyou, safely, back onthe road.

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                                      • Terri H.

                                        August 28, 2021, 7:59 pm

                                        Great service! Inand out inless than 30minutes. Absolutely wonderful and friendly people!

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                                        • Company's official reply

                                          August 30, 2021, 9:51 pm

                                          We appreciate your business, Terri!

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                                        • Mitul

                                          July 27, 2021, 5:04 pm

                                          I would 100% recommend this place. Straight forward and professional. Clean waiting area. Thank you Juan.

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                                          • Company's official reply

                                            July 28, 2021, 6:30 pm

                                            Wonderful! Wealways appreciate hearing from asatisfied customer!

                                            00

                                            Reply

                                          Safelite AutoGlass in West Springfield (4)

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                                          Average rating- 4.0based on67 reviews and69 ratings

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                                          • Safelite AutoGlass in West Springfield
                                          Safelite AutoGlass in West Springfield (2024)

                                          FAQs

                                          Is it customary to tip the Safelite guy? ›

                                          You can tip if you'd like as extra money is always appreciated but I never tell my customers or ask for one. Only if it's offered. If there is any damages to your car it will be covered by warranty so even if something is damaged.

                                          Is Safelite and AutoGlass the same company? ›

                                          Safelite operates in all 50 states. The company is composed of three major business operations: Safelite AutoGlass, an automotive glass repair and replacement services provider. Service AutoGlass, a wholesale automotive glass, installation tools, and materials provider.

                                          Does Safelite do eyesight calibration? ›

                                          Safelite will recalibrate your windshield after a replacement is complete. Our expert technicians work efficiently to ensure accurate recalibration to get you safely back on the road as quick as possible.

                                          Does Safelite reseal windshields? ›

                                          We can repair your windshield leak, but we'll need to replace your windshield and provide a new seal. Our technicians are not able to seal glass installed by a non Safelite shop. This is primarily for your protection since any work we do would cause the other shops warranty to become void.

                                          Should I tip the guy who replaced my windshield? ›

                                          It is best to ask the company first if you want to tip the window replacement team. If tips are strongly discouraged, you can still reward them by writing up a positive review online or sending a letter to the office address that states your deep gratitude and appreciation for the crew.

                                          How long is the Safelite warranty? ›

                                          Safelite is proud to feature the industry's only nationwide lifetime guarantee. We back it up with state-of-the-art MobileGlassShops and company stores in all 50 states.

                                          Why does Safelite charge so much? ›

                                          Why does Safelites windshield chip repair cost so much more than other places? You get a good warranty and customer service with Safelite. You may not get as good a job with other cheaper glass companies.

                                          How long does it take for Safelite to replace and calibrate a windshield? ›

                                          In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we recommend that you do not drive the vehicle for at least one hour after service is completed.

                                          Do and don'ts after windshield replacement? ›

                                          How to Care for a Newly Replaced Windshield
                                          • Wait to drive the vehicle.
                                          • Leave a window cracked open.
                                          • Keep the area inside and out of the car clear.
                                          • Don't remove the retention tape.
                                          • Avoid car washes and power washers.
                                          • Go easy on the new windshield.
                                          Dec 4, 2018

                                          Why does Safelite put tape on windshield? ›

                                          The retention tape helps to prevent the windshield from moving until the adhesive is fully cured. Retention tape also helps to protect the windshield from dirt, debris, and moisture.

                                          What's the biggest crack Safelite can fix? ›

                                          We will repair cracks that are smaller than six inches.

                                          Does Safelite put your rearview mirror back on? ›

                                          Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield. Will you replace the stickers on my windshield? Yes, if possible.

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