S21: Touchscreen Issues after update one UI 6.1 (2024)

Hello,

since the One UI 6.1 update on my Samsung s21 ultra US version , the touchscreen has stopped working. Although the Spen can still be used, it's not very good to use it all time . Is there any futur update patch for this issue or any solution you can suggest to me, please?

Have a great day

Please try using the Samsung members' diagnostic tools to check your phone for any hardware-related issues. Simply select the support menu in the members app, You can also try rebooting your device into the recovery menu and then select Clear the cache partition and then reboot. This may help

You can also wipe the cache on the phone after an update, that will resolve many symptoms:

1. Turn off the device.
2. Connect ToComputeror plug inUSB-C Headphones, Press and hold theVolume Upkey and then press and hold thePowerkey .
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press theVolume downkey several times to highlightwipe cache partition.
6. PressPowerkey to select.
7. Press theVolume downkey to highlightyes, them and press thePowerkey to select.
8. When the wipe cache partition is complete,Reboot system nowis highlighted.

Press thePowerkey to restart the device

If none of those options help - submit an error report via the members app to report the bug.https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

With the Touch screen issue check out this thread may give you an idea of what you need to do:https://us.community.samsung.com/t5/Galaxy-S23/Update-6-1-made-touchscreen-unusable-without-S-Pen/m-...

They might be oem screens but they need to be updated to work with 6.1 if they return the device back to the place of screen replacement I've heard alot of places are replacing the screens with the ones with the correct firmware to work.