DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - USED

What happened to Dennis Dillon on Orchard? I’ve purchased from them in the past and had a great experience. This last experience was very poor. My wife and I test drove a ‘21 Tundra Limited. I I’ve purchased from them in the past and had a great experience. This last experience was very poor. My wife and I test drove a ‘21 Tundra Limited. Interior was gross and when Kordell, the sales person, was told it would need a detail he acted like the concern was invalid because they all get detailed. It was wiped down at best and had spills and crumbs all over. He also asked my wife what we wanted for a trade in. She responded we weren’t going to discuss that yet he looked straight at me and asked the same question as if i would answer differently. It reminds me of a child asking mom, not liking the answer, and then asking dad hoping for a different answer. To top it all off I informed him of all the information and that’s why we won’t come back and he laughed at the message. Would not recommend Dennis Dillon GMC. More

SALES VISIT - USED

Dishonest, uncaring, manipulative. Stay away from these guys. I shouldn't even give them one star. Don't believe a word they say. We were also charged for a blinking tail light that we Stay away from these guys. I shouldn't even give them one star. Don't believe a word they say. We were also charged for a blinking tail light that we did not want. Worst dealership experience, ever. More

SALES VISIT - USED

On September 02 2023. I bought 2022 GMC 3500 from Dealership. My complaint has several complainants. !. I still have not received a copy of the contract, so I have no idea I bought 2022 GMC 3500 from Dealership. My complaint has several complainants. !. I still have not received a copy of the contract, so I have no idea what I paid for the truck. 2. They held my "pink slip" ransom, until I had to go to the dealership in person and enter the finance, Larry’s office and remove my slip from his office wall so I could register my truck. 3. The worst is Larry totally MISREPRESENTED the financing of the deal. He signed me up for bi-weekly or semi-monthly payments through my Credit Union. BUT he totally misrepresented that this financing payments actually goes through a third-party company called SMARTPAY. 4. I want to cancel the SMARTPAY and pay my back directly BUT the dealership refuses to do it and now refuses to answer my calls or call me back. "They want me to wait 90 days, so they get paid by SMARTPAY. I am pleased with the truck but will never go back to this dealership. My Credit Union has admitted tis dealership is a problem and SMARTPAY is also a problem, but they do not have access to my account to help me. They just funded it. More

SALES VISIT - USED

Dishonest! The $998 Brake Light Add On, which they require, is absolute robbery! The brake blinking light costs around $100, at most, and requires removing 2 The $998 Brake Light Add On, which they require, is absolute robbery! The brake blinking light costs around $100, at most, and requires removing 2 screws to replace OEM light. I guess DD thinks the sticker is worth $898 (which they remove prior to the truck leaving the lot.)The idea of the brake light plan paying out is nonsense when considering the implications of who pays if rear ended. The purchasing process was terrible and will never recommend DD to anyone. More

SALES VISIT - NEW

Just left this dealer. Price and discount were lies. Slide $1700 in to the final deal for blinking tail lights. Would not remove it, said they would lose money. Discoun Price and discount were lies. Slide $1700 in to the final deal for blinking tail lights. Would not remove it, said they would lose money. Discount is totally bogus and dishonest. They let me walk out. Salesman, Dave, was only bright spot at the "rip you off dealer" More

SALES VISIT - USED

BUYER BEWARE! ! This dealer is full of sleazy tricks. Stay away! In my case, they listed and quoted me a good price, but when they wrote up the contracts the price ! This dealer is full of sleazy tricks. Stay away! In my case, they listed and quoted me a good price, but when they wrote up the contracts the price was nearly $1,700 higher – a classic bait-and-switch. When I questioned them, they said the increase was for some safety and security features they added on – without my consent. In fact, I had specifically told them I didn’t want the add-ons (the features were a blinking brake light and some ID sticker on the door frames). They said they add these features to all of their vehicles. This is a highly unethical and possibly illegal trick. If a vehicle has added options, the price of those options should be included in the price – just like automatic transmission, power windows, etc. When I protested, they brought out a manager to high-pressure me into taking the add-ons. It was quite insulting. After a lot of arguing over two days I finally got them to remove the add-ons and reduce the price to what they originally quoted. But that wasn’t the end. When I went into the DMV to get the plates, I had to pay an additional $100 in sales tax – taxes I had already paid to Dillon. The tax they listed on the contract was correct, but the check they sent to the State was $100 less than what they themselves had listed on the contract and agreed to send to the State. So I paid that $100 in taxes twice. I will never go near this dealership again, and feel an obligation to warn others to stay away as well. More

SALES VISIT - USED

Wish I could give less than 1 star. Dealership completely lied to me over the phone about my car being ready. It wasn’t ready for over 3 weeks! They kept saying it was here then there, Dealership completely lied to me over the phone about my car being ready. It wasn’t ready for over 3 weeks! They kept saying it was here then there, just back and forth avoiding giving an answer. I ended up losing money working with them because they weren’t willing to take any blame in the matter. Josh is a snake 🐍 More

SALES VISIT - NEW

I was willing to purchase a vehicle during their clearance sale. I received an insultingly low trade-in value for my truck of $900.00. They jacked me around when I wanted my keys to my truck back by clearance sale. I received an insultingly low trade-in value for my truck of $900.00. They jacked me around when I wanted my keys to my truck back by offering me xx. When I received a follow-up phone call, I explained to the sales rep what I was offered and not to waste his breath. More

SERVICE VISIT

I had to take my 2019 RAM 3500 into service for a recall and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentione and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentioned that I was unable to get my phone to pair and work in the truck anymore too, and in past visits I was told that it was an update issue and it was nothing they could do about it. Evan however took a look at it and was able to adjust the settings to allow the phone to "mirror" in the truck again and got it working again. There is still an issue with the truck software and my phone from time to time disconnecting, But Evan was able to get my phone paired and mirrored to the truck screen again and he took the time to show my how he did it in case it happens again. He has been the best service guy I have worked with yet. I really appreciate Evan taking the time to show me and fix it. More

SALES VISIT - USED

LIARS & THIEVES They advertise a "sale price" online with zero information this isn't what they are selling the vehicle for. I got pre-approval for the sales price, sales tax and doc fee and then sudden with zero information this isn't what they are selling the vehicle for. I got pre-approval for the sales price, sales tax and doc fee and then suddenly the price increased 2k on the truck because I wasn't financing directly with them. I read other reviews they charge $1,200 for a stupid blinking third tail light and try to sneak a bunch of other things into the deal last second.They also won't work with you at all online or over the phone. They make you wait in their waiting room for hours while they don't seem to do anything at all except screw around on the price. You can't get them to put anything on paper to make sense of it all because they know their practices are illegal.Please don't be duped by these guys. Avoid if at all possible but if you have to do business with them triple check everything. More